Shipping Rates
Shipping rates are calculated based on the total purchase amount and your location. We ship using USPS and UPS which takes 2-7 business days depending on your location. We offer free tracking on every order.
Free Shipping Restrictions
We do not offer free shipping to orders containing items that require refrigeration or have risk of damage or melting due to heat exposure (i.e. cold beverages, chocolate bars, fermented digestive tonics, etc.) We want these products to arrive to our customers in the best possible condition, so we often ship these using 2-3 day priority on ice to ensure quality. During hotter times of year, we temporarily pause shipping of perishable items altogether to the hottest areas of the country. Any customers that are ordering from Hawaii or Alaska may accrue higher costs when ordering products that require 1-3 day shipping. California shipping is exempt from these restrictions.
Shipping of baceae Products
We are proud that baceae is one of our in-house brands that we make fresh in our shop in Cambria, California. Our lead time for making confections is approximately 3 to 5 business days on average.
Standard shipping is available for tinctures and topicals all year around. Melting of topicals may still occur during extreme hot weather, but will re-harden if put in the fridge.
Shipping of Chocolate Products
Unfortunately, we cannot offer all shipping methods to all destinations because chocolate is time and temperature sensitive. In order to ensure that your chocolate products arrive in perfect condition, we reserve the right to suspend the availability of more standard shipping times and require 2nd day or next day air shipping from June – October. During this period, we do not guarantee or offer refunds for any cacao/chocolate products that are delivered to a location with temperature above 70F. We will do everything we can to ensure they arrive safely including ice packs, mylar wrapping and fast shipping, but please purchase at your own risk.
During this time of year, we do not provide free shipping on orders that contain chocolates or cacao. We want the chocolate you ordered to reach you looking and tasting just as fresh as when it leaves our facility. California shipping is exempt from these restrictions.
During November – May, for any orders that contain confections, we ship on Monday, Tuesday, Wednesday, and Thursday. During June – October, for orders that contain confections we do not ship on Thursdays. For any orders that do not have confections included, we ship on all 5 weekdays.
Please note that our estimated delivery timelines do not take unexpected weather delays into consideration, and weather delays may affect ship dates and arrival dates.
Exchanges & Returns
We take great pride in our reputation for quality and excellent value. If you are dissatisfied with the product you purchase, we’ll assist you with a prompt refund or credit. Please let us know within 14 days of receiving the item, the reasons for your dissatisfaction, and your name, address, and phone number via e-mail to contact@plantaeandfungi.com. We will contact you to complete the exchange, return and credit process.
During anytime of the year, if it is over 70 degrees in your location, we do not provide refunds or replacements for damaged chocolates or cacao. We do our best to package them with ice and ship quickly, but we can not guarantee their safety once it leaves our hands. Please order at your own risk.
Right to Refuse Service
We reserve the right to refuse service to anyone for any reason at any time. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Customer Conduct & Safe Workspace
We are a small team dedicated to mindful service and mutual respect. We maintain a zero-tolerance policy regarding harassment, intimidation, aggression, or abusive language towards our staff. We reserve the right to refuse service, cancel orders, and terminate accounts for any individual who engages in behavior that we, at our sole discretion, determine to be abusive or in violation of this policy.
Errors and Inaccuracies
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the charge.
